Terms of service

Welcome to LOCKOY! By accessing or using our website https://lockoy.com, you agree to be bound by the following Terms of Service and any additional terms and conditions that apply to specific sections of the website or to products and services we offer.

Please read these terms carefully before making any purchase or using our services.

1. General Terms

By using the LOCKOY website, you agree to comply with all applicable laws and regulations. We reserve the right to update, modify, or replace these terms at any time without prior notice. Any changes to the Terms of Service will be effective immediately upon posting on this page.

2. Account Creation

To make a purchase on LOCKOY, you may need to create an account. You agree to provide accurate, complete, and current information during the account creation process. It is your responsibility to maintain the confidentiality of your account credentials and restrict access to your account.

You agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage arising from your failure to protect your account.

3. Products and Services

We strive to provide accurate product descriptions, images, and pricing on our website. However, we do not guarantee that all information is 100% accurate. LOCKOY reserves the right to correct any errors in product information, pricing, or availability at any time without notice.

All products are subject to availability. In the event that a product you have ordered is out of stock or unavailable, we will inform you and provide options for a refund or an alternative product.

4. Order Processing

Orders placed on our website will be processed within 0-2 business days. After your order is processed, the transit time is typically 3-5 business days, with a total delivery time of 3-7 business days. Orders are only processed and shipped during our business days, Monday through Friday, from 08:00 AM to 08:00 PM CST.

Please note that our order cutoff time is 6:00 PM CST. Any orders placed after this time will be processed the following business day.

5. Shipping and Delivery

We offer free shipping on all orders within the United States. All deliveries will be made through our selected delivery partners, and delivery times will vary depending on your location. Please ensure that your shipping address is correct and complete to avoid delays or issues with your delivery.

Note: We currently only ship within the United States.

6. Returns and Refunds

We want you to be fully satisfied with your purchase. If you need to return an item, we accept returns within 30 days of purchase. The return shipping cost is the responsibility of the customer if the wrong order was placed.

Refunds will be processed within 10 business days after we have received and inspected the returned items. Refunds will be issued to the original payment method, excluding shipping costs.

Please review our Return & Refund Policy for more detailed information.

7. Payment Terms

We accept the following payment methods:

  • PayPal

  • Mastercard

  • Visa

  • American Express

  • UnionPay

  • Maestro

  • Google Pay

  • JCB

  • Discover

  • Diners Club

  • Afterpay

All payments are processed securely through our payment providers. By completing a purchase, you confirm that the payment details you provide are accurate and that you have the authorization to use the selected payment method.

8. Privacy and Security

We take your privacy seriously. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

9. Prohibited Activities

By using this website, you agree not to engage in the following activities:

  • Violating any applicable local, state, or international laws or regulations.

  • Interfering with the functionality or security of the website.

  • Attempting to gain unauthorized access to any part of the website or our systems.

  • Using the website for any fraudulent or unlawful activity.

LOCKOY reserves the right to suspend or terminate access to the website or services for any users who violate these terms.

10. Limitation of Liability

To the fullest extent permitted by law, LOCKOY is not liable for any indirect, incidental, or consequential damages arising from your use of the website or the products sold. Our liability will not exceed the total amount paid for the products you purchased.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts in New York, United States.

12. Changes to the Terms of Service

We may update, revise, or change these Terms of Service from time to time. Any updates will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website after changes are posted, you agree to be bound by the updated terms.

13. Contact Us

If you have any questions regarding these Terms of Service or need further clarification, please feel free to contact us:

  • Business Name: LOCKOY LLC

  • Website: https://lockoy.com

  • Phone: +1 (607) 369-9439

  • Email: contact@lockoy.com

  • Address: 309 Covered Bridge Rd, Unadilla, New York, 13849, United States

  • Customer Service Hours: Monday-Friday: 8:00 AM - 8:00 PM CST

  • Responses: Within 24 hours