We know you are excited to get your new decor! Here is a breakdown of our delivery timeline:

• Processing time: 1–2 business days
• Shipping time: 8–12 business days
• Total estimated delivery: 9 –14 business days

For more details, please review our Shipping Policy.

At lockoy, we started with a bold mission: to challenge the notion that high-quality, stylish products must come with a hefty price tag. Our goal is simple—create products that match or exceed the quality of leading luxury brands, but at prices everyone can afford.

Good news! We provide Free Shipping on all orders delivered within the United Kingdom. For additional details, please see our Shipping Policy.

We apologize for the inconvenience! If your product arrives defective, we will replace it free of charge. Please contact us within 30 days of receiving the item so we can resolve this for you. For full details, see our Refund Policy.

lockoy is an online retailer dedicated to serving the United Kingdom market. We specialize in high-quality dress and fashion items, shipping exclusively to customers within the UK.

Yes, we understand that plans change. You have a 24-hour window after placing an order to request a cancellation. Please email us at contact@lockoy.comimmediately if you need to cancel.

We aim to keep our process simple. If you are not satisfied with your purchase, you may return it within 30 days. For step-by-step instructions, please visit our Refund Policy page.

After we receive and inspect your return, we will process your refund. It typically takes about 7 business days for the funds to reflect in your original payment method, depending on your bank's or payment provider's processing times. See our Refund Policy for more details.

Yes, we stand behind the quality of our decor. We offer a 30-day warranty on all purchases. Refer to our Refund Policy for specific terms.

We are here to help! You can reach us via our Contact Page form or by emailing us directly at contact@lockoy.com. We aim to respond within 24 business hours on working days.

Our products are made from carefully selected, high-quality materials designed for durability, comfort, and everyday use. Depending on the item, we use premium fabric blends such as polyester and elastane for flexibility and long-lasting wear, as well as durable components for our tech accessories. Each product page includes detailed material information so you can shop with confidence.

Yes, we accept bulk orders for businesses, events, or organizations. Please contact our support team for custom quotes and assistance.

Currently, lockoy operates and ships exclusively within the United Kingdom. We do not currently offer international shipping.

Exchanges are handled through our Refund & Exchange Policy. For full guidance on exchanging items, please review the policy page.