Privacy policy

This Privacy Policy describes how LOCKOY (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lockoy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on the Site, update the "Last updated" date, and take any other necessary steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use your personal information to:

  • Communicate with you

  • Provide and improve our Services

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect the rights of our users and our company

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you provide to us may include:

  • Contact details (name, address, phone number, email)

  • Order details (billing address, shipping address, payment confirmation)

  • Account details (username, password, security questions)

  • Customer support information (communications you send to us)

Some features of the Services require certain personal information. If you choose not to provide this information, it may limit your ability to use those features.

Information We Collect Automatically

We may automatically collect certain data when you use our Services ("Usage Data") through cookies and similar tracking technologies. This may include:

  • Device information (IP address, browser type, operating system)

  • Site usage patterns and interactions

  • Network connection data

Information We Collect from Third Parties

We may also obtain information from third parties, including:

  • Service providers (e.g., Shopify, our payment processors)

  • Marketing and advertising partners

  • Analytics providers

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services – Processing payments, fulfilling orders, managing your account, and handling shipping, returns, and exchanges.

  • Marketing & Advertising – Sending promotional emails, personalizing ads, and improving our advertising strategies.

  • Security & Fraud Prevention – Detecting fraudulent activity, securing accounts, and protecting user data.

  • Customer Support & Service Improvement – Assisting with inquiries and improving our Services.

Cookies & Tracking Technologies

Like many websites, we use cookies to enhance your experience, analyze site traffic, and support advertising efforts. For details on cookies used by Shopify, see: Shopify’s Cookie Policy.

You can manage cookie preferences in your browser settings. However, blocking cookies may affect certain functionalities of our Site.

How We Share Your Personal Information

We may share your personal information in the following ways:

  • With service providers (e.g., payment processors, shipping partners, IT support)

  • With marketing and business partners for promotional and advertising purposes

  • With affiliates within our corporate group

  • With legal authorities if required by law

  • In connection with business transactions (e.g., mergers, acquisitions)

We do not sell or share sensitive personal information without your consent.

Third-Party Websites & Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years old. If you believe a child has provided us with personal data, please contact us for deletion.

Security & Data Retention

We take appropriate security measures to protect your personal information. However, no system is 100% secure.

We retain your personal information for as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Fulfill legal obligations

  • Resolve disputes

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to Access – Request access to the personal data we hold about you.

  • Right to Delete – Request deletion of your personal data.

  • Right to Correct – Request correction of inaccurate data.

  • Right to Data Portability – Request a copy of your data.

  • Right to Opt-Out – Opt-out of targeted advertising and data sharing.

  • Right to Restrict Processing – Request that we limit data processing.

  • Right to Withdraw Consent – Withdraw consent for data processing.

  • Right to Appeal – Appeal a decision if we deny your request.

To exercise any of these rights, contact us at contact@lockoy.com. We may require identity verification before processing your request.

Complaints & Disputes

If you have a complaint about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.

International Data Transfers

If you access our Services from outside the United States, your personal information may be transferred and stored in the U.S. or other countries. We ensure such transfers comply with applicable data protection laws.

Contact Information

For any privacy-related inquiries, please contact us:

Company Details

  • Company Name: LOCKOY LLC

  • Phone: +1 (607) 369-9439

  • Email: contact@lockoy.com

  • Address: 309 Covered Bridge Rd, Unadilla, New York, 13849, United States

  • Customer Service Hours: Monday-Friday, 8 AM - 8 PM CST

  • Response Time: Within 24 hours